Terms of Service

Terms and conditions with customer information

The following terms and conditions also include information about your legal rights under the provisions on distance selling contracts and e-commerce.

1. Scope of application

1.1. For the business relationship between Alexander Riedl and the customer (hereinafter “Customer”) only the following terms and conditions apply, in the version valid at the time of the order.
1.2. You can contact our customer service for questions, customer complaints or other claims on weekdays from 9:00h to 18:00h by phone at 0151/56140456 or by e-mail at welovewoodshop@gmail.com
1.3. Within these T&C the consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or professionally self-employed activity (§ 13 BGB).

2. Offers and service descriptions

2.1. The presentation of products in the online shop is not a legally binding offer, but an invitation to make an order. Service descriptions in catalogs and on the websites of the Seller do not constitute a representation or warranty.
2.2. All offers are valid “while stocks last”, if not stated otherwise in the products. In addition, errors excepted.

3. Order process and conclusion of contract

3.1. The customer can choose products from the seller’s product range without obligation and over the [add-to-cart] button collect them in the so-called shopping cart.
3.2. Afterwards the customer can complete the ordering process by clicking the button [Checkout] within the shopping cart.
3.3. By clicking the [complete order] button the customer makes a binding offer to purchase the goods in his/her cart. Before submitting the order, the customer can change and revise the data at any time. Required fields are marked with an asterisk (*).
3.4. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again. The automated confirmation of receipt only documents that the customer’s order is received by the seller and does not constitute the acceptance of the request. 
3.5. Should the seller provide advance payment, the contract is concluded with the provision of bank information and request for payment.
3.6. If payment is not received, despite the due-date, by the seller, even after a second notice until a date 10 calendar days after sending the order confirmation, the seller withdraws from the contract with the result that the order is void and the seller has no obligation to supply. The order is then completed for the buyer and seller without further implications. Therefore a reservation of an article through payment in advance lasts for a maximum of 10 calendar days.

6. Retention of title

Until full payment, the delivered goods remain in the property of the seller.

8. Defects liability and warranty

8.1. The warranty is determined by legal prescriptions.
8.2. A guarantee only exists for the goods supplied by the seller if it has been explicitly stated.

9. Right of withdrawal

Start of revocation instructions for consumers

Right to cancel
You have the right to cancel this contract within 14 days after receiving the goods without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Alexander Riedl, Am Katzenbichel 18, 93161 Sinzing, welovewoodshop@gmail.com, 0151/56140456) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

You may use the attached model cancellation form which you can find at the bottom of the page, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the cost of delivery. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any additional fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

11. Exclusion from the right of withdrawal

The right to cancel does not apply to the following kind of contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

12. Returns

12.1. Customers are asked to report the return to the seller prior to return shipment (welovewoodshop@gmail.com) to announce the return. In this way, they enable the fastest possible assignment of the products by the seller.
12.2. Customers are requested to send the goods as a prepaid package back to the seller and to keep the mailing receipt.  The postage costs of the returns are paid by the buyer. 
12.3. Clients are asked to avoid damage or contamination of the product. Goods should be sent with all accessories back to the seller in their original packaging. 

End of revocation instructions for consumers

13. Retention of wording of contract

14.1. The seller stores the contract text of the order. The terms and conditions are available online. 
14.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided to him by the customer. 

14. Data security

15.1. The seller is processing personal data of the customer earmarked and in accordance with the statutory provisions.
15.2. The for the purpose of ordering goods stated personal information (such as name, e-mail address, mailing address, bank data) are used by the seller for fulfillment and processing of the contract. These data will be kept confidential and not be disclosed to third parties who are not involved in the ordering, delivery and payment procedures.
15.3. The customer has the right to obtain information free of charge about the personal data stored about him by the seller. In addition, he/she has the right to correct inaccurate data, block and delete his/her personal data, as long as there is no legal obligation to retain.
15.4. More information on the nature, extent, location and purpose of collection, processing and use of required personal data by the seller can be found in the Privacy Policy.

If you want to cancel the contract, then please fill out this form and send it back.


– To Alexander Riedl, Am Katzenbichel 18, 93161 Sinzing, welovewoodshop@gmail.com, 0151/56140456


– I / we [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods [*] / for the supply of the following service [*],


– Ordered on [*] / received on [*]


– Name of consumer(s)


– Address of consumer(s)


– Signature of consumer(s) (only if this form is notified on paper)


– Date


[*] Delete as appropriate